Privacy Policy
Effective Date: 06th Jan 2026
Overview
InnovExc Tech Solutions Pvt. Ltd. is committed to protecting personal data in compliance with:
- Information Technology Act, 2000
- IT (Reasonable Security Practices) Rules, 2011
- General Data Protection Regulation (GDPR) (EU users)
Information We Collect
We may collect:
- Name, email, phone number
- Business and billing information
- Website usage data
- WhatsApp message metadata (via Optimus)
- Support and communication records
Optimus does not store WhatsApp message content beyond required processing, unless explicitly configured by the client.
Lawful Basis for Processing (GDPR)
We process personal data based on:
- User consent
- Contractual necessity
- Legitimate business interests
- Legal compliance
How We Use Data
- Service delivery and platform functionality
- Customer support and communication
- Billing and compliance
- Platform analytics and performance improvement
Data Storage & Security
We implement:
- Secure servers and access controls
- Encryption and role-based permissions
- Industry-standard security practices as per IT Rules, 2011
Data Sharing
Data may be shared with:
- Authorized service partners
- WhatsApp / Meta APIs
- Legal authorities when required by law
We do not sell personal data.
Data Subject Rights (GDPR)
Users may request:
- Access to their data
- Correction or deletion
- Restriction of processing
- Data portability
Requests can be sent to: privacy@innovexc.com
Data Retention
Data is retained only as long as necessary for service delivery or legal compliance.
Policy Updates
We may update this Privacy Policy periodically. Changes will be published on this page.